Return Policy

General Information

At Berlisto, we aim to provide a smooth and transparent returns process for our customers. Please carefully review the guidelines below to understand our return and cancellation policies.

30-Day Money-Back Guarantee

Need to return something? No problem! You can always return or exchange your items. We offer a 30-day return or exchange policy.

Contact Us for Assistance

If you encounter any issues with your order, such as receiving a defective or incorrect product, please contact us at info@berlisto.com. Include the following details to help us resolve the issue quickly:

  • Your order number
  • Your full name
  • The product(s) in question
  • A description of the issue
  • Photos of the product (if applicable)

We will review your case and work with you to find a suitable solution.

Returning Items

Yes, it is possible to return your order, provided it meets the conditions outlined below:

Return Conditions:

  • The product must be unused and in its original condition.
  • The product must not be damaged by the customer.
  • Hygiene products and underwear are non-returnable.
  • Returns must include a Track & Trace code to ensure the package’s safety.
  • Return shipping costs are the responsibility of the customer.
  • We must be notified of the return in advance.

Returns that do not meet these conditions will not be accepted.

Simple Returns in 3 Steps:

  1. Contact Us: Email us at info@berlisto.com to initiate a return. Provide:

    • Your order number
    • The reason for the return
    • Photos of the product (if applicable)

    We will review your request and provide you with the return address and instructions. Please note: Do not send the return to the sender address; use the address provided by our team.

  2. Ship Your Order: Send the product to the provided address. Ensure the package has a Track & Trace code for security purposes. Products must be shipped within 14 days of informing us.

  3. Processing Your Return: Once we receive the return, we will inspect the item(s). If approved, your refund will be processed within 14 days using the original payment method.

Note: Return shipping costs are always the customer’s responsibility. This policy supports our commitment to sustainable shipping practices.

Cancellations

If you wish to cancel your order, please email us at info@berlisto.com as soon as possible. Include:

  • Your order number
  • Your full name
  • The product(s) you wish to cancel

If the order has not yet shipped, we will do our best to cancel it. Once shipped, cancellation is no longer possible, but you can return the product after receiving it. This ensures the process remains efficient and fair.

Damage and Issues

Inspect your order upon receipt. If you find any damage or receive the wrong item, contact us immediately at info@berlisto.com with:

  • Your order number
  • Photos of the damage
  • A description of the issue

We will assess the situation and work on resolving the problem quickly.

Refunds

Refunds will be processed within 14 days of receiving and inspecting the returned item(s). Refunds will be issued to the original payment method unless otherwise agreed. Please note that banks or credit card companies may take additional time to process the refund.

Unclaimed Packages

For packages left unclaimed at a pickup point, we will deduct costs related to the return from the refund amount. If you decide not to collect your package, note that you will not receive a full refund as these items are no longer reusable.

If you have further questions about our return or cancellation policies, feel free to contact us at info@berlisto.com. Our team is here to assist you.